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PRIVACY & SECURITY

Website privacy policy statement

Privacy and Data Protection
This statement explains how Centre 81 uses your information, how you can update it or ways to unsubscribe. The following will help you to understand what information we hold, how we may use it, and what your rights are.

Summary

  • We collect data to help us operate effectively and provide you with the best experience possible from interacting with Centre 81. Some of this data is provided directly, for example when you complete forms online, email, donate and talk to us.
  • We collect information to provide services and information; for fundraising, administration, research; to better understand our membership, and for the prevention/detection of crime
  • We try to keep personal information secure via our website by using Secure Sockets Layer technology (SSL), a standard technology for establishing a safe link between two computers.
  • We will only use your information for Centre 81’s marketing purposes, where we have your permission.
  • We will never sell or share your information with any other organisation for marketing purposes.
  • We only share data where we are required to by law or with carefully selected, trusted partners who work on our behalf.
  • We will only keep your information for as long as is necessary or according to law.
  • Some information is collected automatically when you visit our website. Our website collects information on site use including cookies and analytics. There is moren information in out Terms & Conditions.

Centre 81
Yare House
Morton Peto Road
Great Yarmouth
Norfolk NR31 0LT

Company House Registration No. 03027092
Registered Charity No. 1045514

Registered with the Information Commissioner’s Office – Data Protection Registration No. Z5602131

How we use your information
We will only contact you if you have given us specific consent, for example the ‘tick boxes’ on our website and other forms that we use, or where there is Legitimate Interest. Legitimate interest is a term used by the Information Commissioner’s Office (ICO) to ensure that our needs and your needs are looked at in balance and decisions to process data, or contact you, are only made when there is good reason for us to do so.

We will manage, use, and store the information you give us securely, in line with the Data Protection Act 1998 and General Data Protection Regulation 2016.

We will use the information you provide to:

  • Communicate with members, supporters, carers and staff.
  • Provide you with information that we think may be of interest to you.
  • Process payments, deliver services and communicate with you.
  • Administer volunteer records.
  • Carry out surveys, research and learn more about our supporters. Research may be carried out internally by our employees or we may ask another company to do this.
  • Record any contact we have with you.
  • Prevent or detect fraud or abuses of our websites and enable third parties to carry out necessary functions on our behalf.
  • To undertake data investigations for due diligence for donors to meet UK money laundering regulations.

Your Rights
GDPR legislation, which is regulated under the Information Commissioner’s Office (ICO), protects your rights. We will consider any right you wish to exercise and do our best to comply. These rights fall into the following categories:

Right to be Informed
We will keep you informed of how we use your data, why we use your data, and only act in accordance (unless legally required otherwise) with your preferences where you have made them known.

Right of Access
This is your right to see all the data we (or any other organisation) hold on you and is called a ‘subject access request’. This means you can ask us to share with you a copy of all the data we hold on you, such as current and past addresses, attendance record, donation history, and any other personal information we may hold.

Right to Rectification
If we have incorrect information about you, we must put it right. This includes, where possible, updating information held by third parties who are processing on our behalf. We will comply with these requests as quickly as we can and confirm with you that we have done so. Updates and corrections may take up to 28 days to take effect.

Right to Erasure
You have the right to be removed completely from our database, erasing all history of contact.  We will consider any request to erase personal information and will keep minimum data to ensure we can identify you so that we do not contact you again. When processing is restricted, we are permitted to store your personal data, but not further process it. We will retain just enough information to ensure that the restriction is respected in future.

Right to Data Portability
This allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

Right to Complain
To make a general complaint or a complaint about data protection or use of your personal data relating to the website email Centre 81’s Chief Executive on diana.ceo@centre81.co.uk. We will thoroughly investigate the complaint and come back to you with a response. If your complaint relates to information under the Data Protection Act or GDPR (General Data Protection Regulation) and you are not happy with our response it may then be referred to the Information Commissioner’s Office (ICO). Find out more details about your rights related to Data Protection from the Information Commissioner’s Office (ICO).